Frequently Asked Questions
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Payment
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Delivery and Pick-up
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Returns & Warranty
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Reminder Clock (40 reminders)
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Blue Seniors 4G Mobile Phone
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$29 Telstra Unlimited Calls and SMS Plan
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Portable Electric Heat Pack (Lower back & Abdomen)
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Instant Hot Water (With RapidHeat™)
Whilst PayPal is our preferred method of payment, because of its protection and instant funds transfers, we understand that not everyone has a PayPal account. As such, we can accept credit card, bank transfers and Afterpay.
Yes, you can use 10NEW for a $10 discount for our clocks and mobile phones.
Yes, this is eligible for funding through NDIS. If you require a tax invoice before paying for your order, please email us at contact@simplybig.com.au to request a tax invoice or fill out the form on our NDIS page and we'll get back to you as soon as we can. Alternatively, you will automatically receive a tax invoice when placing an order and making payment via our online store.
Yes, this is eligible for funding through Home Care Packages/My Aged Care. If you require a tax invoice before paying for your order, please email us at contact@simplybig.com.au to request a tax invoice. Alternatively, you will automatically receive a tax invoice when placing an order and making payment via our online store.
Yes, we do. You can find our clock from any of these stores across Australia here: Clock Stockist.
While, our Senior Mobile Phones are available in a range of mobility and medical equipment stores here: Mobile Phone Stockist.
Yes, you can check out our stockists below to see if they have stock of the product you're looking for.
Clock Stockist.You will receive an email notification once your order has been dispatched. Also, we will keep you updated with the tracking details for your reference.
> Orders received on weekdays by 11am are dispatched on the same day, otherwise on the next business day.
> For deliveries in VIC: 1-2 business days for Express and 2-4 business days for Standard.
> For deliveries outside of VIC: 1-3 business days for Express and 3-6 business days for Standard.
> The above are only estimated. When you enter your address in the checkout, it will provide a more specific delivery date based on your postcode.
> Once your order has been shipped, you will receive an email from Australia Post. The email will contain your tracking information and their estimated delivery date.
Free shipping from Melbourne across Australia via Australia Post*
*For orders of a Hot Water Dispenser to remote locations - Australia Post charges a surcharge for deliveries of this item to remote locations. We subsidise this to keep our prices as low as possible. However, these orders may still incur a small surcharge. If this is the case for your order, you will be notified of the surcharge in the checkout before you place your order. Express Post is unfortunately not available for hot water dispensers to remote locations.
> Select Express Post in the checkout for Next Business Day Delivery to postcodes within the Express Post Network. Next Business Day Delivery is from the date your order is dispatched.
> Mobile Phones: Express Post is included for free
> All other products: You can upgrade to Express Post in the checkout for a small fee.
*For orders of a Hot Water Dispenser to remote locations - Australia Post charges a surcharge for deliveries of this item to remote locations. We subsidise this to keep our prices as low as possible. However these orders may still incur a small surcharge. If this is the case for your order, you will be notified of the surcharge in the checkout before you place your order. Express Post is unfortunately not available for hot water dispensers to remote locations.
We're shipping from Campbellfield, Victoria in Melbourne, Australia.
You can reach out to us at contact@simplybig.com.au or call 1800 531 774 to find out more.
Yes, we do have a 60 day money back guarantee. Feel free to ask any questions you may have to ensure our product meets your needs. If in case that you find the product unsuitable, you can return it for a refund.
We provide a 2 year warranty period, so if there are any faults with your product then please get in touch with us to contact@simplybig.com.au and we will look after you.
Returns are allowed for any purchases within 60 days of your order if you change your mind for a full refund, please contact our customer service team at contact@simplybig.com.au to request to return your order.
You can find and download the manual from there: Clock Manual.
Yes, you can find our clock from these range of mobility and medical equipment stores across Australia here: Clock Stockist.
Yes, you can check for nearby stockists. We recommend calling them to confirm if they have stock available. Here are their locations: Store Locations.
Additionally, all stock is located in Melbourne, Australia and we provide same day dispatch if ordered by 11am. Therefore, you could receive your order as early as tomorrow morning. However, depending on your location it could take up to 10 business days.
Kindly check whether your post code is included in Express Post Network.
All our products are shipped from our warehouse in Campbellfield VIC.
Yes you can use the code 2FOR229 in the checkout page to get to 2 clocks for only $229 instead of $298.
You can use our discount code 10NEW to get a $10 discount on our XL Reminder Clock.
Whilst PayPal is our preferred method of payment, because of its protection and instant funds transfers, we understand that not everyone has a PayPal account. As such, we can accept credit cards, bank transfers and Afterpay.
No, it does not run on batteries. It is power plugged in. It has a small battery that serves as a back-up during quick power interruption.
Yes, this is wall-mountable. It comes with a stand as well.
The clock has 16 languages to select from including Chinese, Dutch, English, French, German, Greek, Indian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish and Vietnamese.
Please see the complete list of 40 alarms below:
1. Good morning, it’s time to wake up
2. Take a shower
3. Brush your teeth
4. Get dressed
5. Check your diary
6. Do you need to use the toilet?
7. Your carer is visiting today
8. Eat breakfast
9. Eat lunch
10. Eat a snack
11. Eat dinner
12. Drink coffee
13. Drink tea
14. Drink water
15. Feed your pet
16. Walk your pet
17. Clean up
18. Check the doors are locked
19. You have an appointment
20. Watch television
21. Take morning medication
22. Take afternoon medication
23. Take evening medication
24. Take your medication
25. Take your blood sugar test
26. Charge your phone
27.Good night, it's time for bed
28. Family are visiting today
29. Put bins out
30. Bring bins in
31. Your daughters birthday
32. Your sons birthday
33. Your Partners Birthday
34. Your Birthday
35. Your Grandkids Birthday
36.Your Anniversary
37. Merry Christmas
38. Happy Mothers Day
39. Happy Fathers Day
40. Happy New Year
The clock itself measures 25.4 cm x 16.51 cm, while the 7" clock itself measures 18.1 cm x 12.3 cm.
The alarm volume is adjustable. It is 118dB in its maximum setting.
No, it does not require Wi-Fi. It is easy to set-up and can be controlled using the buttons at the back or the remote control it comes with.
The clock and reminders can only be set-up and adjusted in person, however, we are continuously innovating and hopefully we'll be able to add that feature in the near future.
No, the clock can only be set-up and adjusted in person, however, we are continuously innovating and hopefully will be able to add that feature in the near future.
The alarm sound cannot be changed, unfortunately.
Yes, it does have daylight savings option. To set it up, Press MENU > Select Daylight Saving Time > Press left/right arrow to turn it off or toggle between countries you are in > Press OK to save > Press MENU to exit.
Its power cord measures about 145 cm.
No, it does not require Wi-Fi. It is easy to set-up and can be controlled using the buttons at the back or the remote control it comes with.
Our clock does not display the temperature. However, that would be a helpful and fantastic feature so hopefully we can add it on our list of future enhancements for the clock.
It's 150 cm.
Aside from the size, the only difference between the two is that the 7" model does not have spoken time capability, while the 10" model does.
You can add up to 32 alarms from the 40 different pre-set reminders. Follow these steps to setup an alarm:
1. Select Alarm:
Press MENU > Press arrow down to navigate to Alarms then press OK > If this is your first alarm, press OK to select Alarm 1. If this is not your first alarm, use the arrow down button to navigate to the next alarm e.g. Alarm 2 > Press OK
2. Set Time:
Press OK on Set Time to edit > The hour of the day will be underlined > Use up and down buttons to change the hour of the day > Use the left and right to move to the minutes > Use up and down buttons to change the minutes > Press OK
3. Set Date:
Press arrow down button to navigate to Set Date > Press OK > The day will be underlined > Use up and down buttons to change the day > Use the left and right buttons to move to the month > Use up and down buttons to change the month > Use the left and right buttons to move to the year > Use up and down buttons to change the year > Press OK
4. Set Repeat:
Press arrow down button to navigate to Set Repeat > Use the left and right to move to the days of the week you want the alarm to repeat on > Press OK and the day will be highlighted red to indicate it will repeat on that day > Repeat for additional days of the week
5. Set Alarm Message
Press arrow down button to navigate to Alarm Message > Use the arrow up and down to select what the alarm message is > Press OK
6. Set Alarm Duration:
Press arrow down button to move to Alarm Duration > Press left or right button to select the duration you desire: 10 seconds, 30 seconds, 1 minute, 2 minutes or 5 minutes
7. Enable Alarm:
Press arrow down button to move to Enable Alarm > Press OK to toggle between On and Off
8. Delete Alarm:
Press arrow down button to move to Delete > Press OK
9. Exit:
Once completed press MENU to return to all alarms > Press MENU again to return to all settings > Press MENU again to return to clock
Unfortunately, you can not personalise the reminders. However, we made sure that all important reminders are added.
Here are the 40 preset daily reminders in the clock that you can select from.
1. Good morning, it’s time to wake up
2. Take a shower
3. Brush your teeth
4. Get dressed
5. Check your diary
6. Do you need to use the toilet?
7. Your carer is visiting today
8. Eat breakfast
9. Eat lunch
10. Eat a snack
11. Eat dinner
12. Drink coffee
13. Drink tea
14. Drink water
15. Feed your pet
16. Walk your pet
17. Clean up
18. Check the doors are locked
19. You have an appointment
20. Watch television
21. Take morning medication
22. Take afternoon medication
23. Take evening medication
24. Take your medication
25. Take your blood sugar test
26. Charge your phone
27.Good night, it's time for bed
28. Family are visiting today
29. Put bins out
30. Bring bins in
31. Your daughters birthday
32. Your sons birthday
33. Your Partners Birthday
34. Your Birthday
35. Your Grandkids Birthday
36.Your Anniversary
37. Merry Christmas
38. Happy Mothers Day
39. Happy Fathers Day
40. Happy New Year
By default, the alarm will make a sound for 1 minute, press the OK or MENU buttons to turn it off. Alternatively, you can set it to your desired duration during setting up an alarm. Just follow the below steps:
Press the arrow down button to move to Alarm Duration > Press left or right button to select the duration you desire: 10 seconds, 30 seconds, 1 minute, 2 minutes or 5 minutes.
Yes, it does!
The clock has a "Spoken alarm" setting. If that is turned ON, the clock will read out the reminder.
Press MENU > Select Volume > Press arrow left or right to select your desired volume (10 being the highest setting and 1 being the lowest setting).
Yes, the clock can be set to either 12 hours format showing AM or PM or 24 hours showing military time. To do this, plese follow below steps:
Using the button at the back of the clock: Press MENU > Select Time Mode > press the left or right arrow to switch to 12 Hour or 24 Hour > Press MENU to exit.
Using the remote: Press MENU > Select Time Mode > Press left/right arrow to select 12 Hour or 24 Hour > Press MENU to exit.
Please press the left/right arrow button in the remote control to change between the different clock displays.
You have three options like in the picture: View the different displays.
1. digital in colour
2. digital in black and white
3. analog in black and white.
To switch between the date format on the clock:
- Select 'Date Mode'.
- Press the left/right arrow buttons to choose the desired date format.
- Press MENU to exit.
Yes, it can tell you the period of the day.
Press MENU > Select Show Period of Day then press OK > Press left/right arrow to switch on or off > Press OK to save > Press MENU to exit.
Advance mode displays the period of the day e.g. before dawn
Default Periods of the Day:
0:00-5:59 Before Dawn
6:00-11:59 Morning
12:00-17:59 Afternoon
18:00-20:59 Evening
21:00-23:59 Night
The height of the text for each section displayed on the screen is:
Time e.g. 8:00am - 5.08 cm
Day of the week e.g. Tuesday - 2.54 cm
Time of the day e.g Morning - 1.27 cm
Date e.g. 12 March 2024 - 1.5 cm
The clock automatically dim it's brightness during night time. To set that up, press MENU > Select Automatic brightness > press OK to switch to AUTO > Press MENU to exit.
Normal brightness starts from 7:00am to 6:59pm, screen dimmed to low brightness from 7:00pm to 6:59am.
Press MENU > Select Screen Brightness > press OK to switch to one of the six modes (auto, level1 being the lowest setting level2, level3, level4, level5 being the highest setting) you prefer > Press MENU to exit.
Press MENU > Select Set Time > Press OK > Press the arrow up or down to adjust > Press OK to save > Press MENU to exit.
To switch between or format displayed on the clock:
Select Date Mode > Press arrow left/right to select the date mode > Press MENU to exit.
To open the phone's back cover, please find the small notch on the back cover, at the bottom-right or top edge. Use your fingernail or a plastic tool to gently pry it open, then work around the edges until the cover lifts off, giving access to the battery, SIM, and memory card slots.
Open the back of the phone by finding the small notch on the back cover of the phone (usually at the bottom or in one corner). Use your fingernail to gently lift the cover, then carefully go around the edges to take it off completely.
Find the SIM card slot and insert your Nano SIM card with the shiny metal side facing down and the cut corner on the lower left.
Please press and hold the red hang-up button on the keypad for approximately 5 seconds to power on the phone.
If the phone does not turn on, please try charging it first.
1. Charging Dock - If you are using the charging dock, place the phone into the dock and check the indicator light. The light should change from green to red, indicating that charging is in progress.
2. Charging Cable- If the light does not change, or if you are not using the charging dock, please connect the phone directly to the charger using the charging cable and leave it charging for a while. After charging, press and hold the red hang-up button for approximately 5 seconds to see if the phone powers on.
To set the time, please follow these steps:
- Press the Menu button (button with wriggly lines)
- Use the arrow keys to select Settings.
- Choose Phone Settings, then select Time and Date.4. On the next screen, you'll be able to adjust the time and date and choose your preferred time format (12-hour or 24-hour).
Here are helpful demo videos to guide you through setting up your phone:
How to add contacts: Watch here
How to set up speed dial: Watch here
How to set up the SOS button: Watch here
You can view our phone in-store at any of our stockists. Find a location near you here:https://simplybig.com.au/pages/store-locations-b1000-mobile-phone.
All orders come with $147 worth of free extras (limited time). Here are the inclusions:
- Charging dock
- Emergency info stickers
- Gift ribbon
- Lanyard
- Earphones
- Phone case
- Express shipping
You have two options available:
1. Phone Only (Outright Purchase)
You can purchase the phone outright with no ongoing monthly payments.
2. Phone + Telstra Plan
You can purchase the phone together with the $29/month Telstra Unlimited Plan.
The Telstra plan includes:
Unlimited standard national calls to Australian landlines and mobiles
Unlimited standard SMS and MMS
Voicemail retrieval
Calls to 13/1300 and 1800 numbers
The Telstra plan includes unlimited standard national calls to fixed and mobile numbers, including unlimited standard SMS and MMS, voicemail retrieval, and calls to 1800 and 13/1300 numbers. You will receive the phone, a SIM card, and a welcome letter.
Please note that both options include the $147 worth of free extras.
Our mobile phone can pair with hearing aids through Bluetooth. It currently has V5.1 bluetooth version.
The mobile phone is 12cm x 6cm in size and 114g in weight.
This phone is designed for simplicity and extended battery life, so it doesn't support internet access, or downloading apps. It allows you to use the phone without frequent charging, making it perfect for those who prioritise calling and texting over internet use.
The phone features a convenient lock/unlock slider switch on the right-hand side. Sliding the switch down to the lock position helps prevent accidental button presses and unintended calls, while sliding it back up unlocks the phone for normal use.
The phone comes in English, Arabic, French, Hindi, Indonesian, Melayu, Portuguese, Russian, Spanish, Thai, Vietnamese, Italian, Turkish, Deutsch, Greek, Hebrew, Czech, Polish, Swedish, Ukrainian, Dutch, Simplified/Traditional Chinese.The phone supports the following languages: English, Arabic, French, Hindi, Indonesian, Malay, Portuguese, Russian, Spanish, Thai, Vietnamese, Italian, Turkish, German, Greek, Hebrew, Czech, Polish, Swedish, Ukrainian, Dutch, and Simplified/Traditional Chinese.
To change the language:
- Press the Menu button (button with wriggly lines), then use the arrow keys and select Settings.
- Select Phone Settings, then Language Settings.
- Select Display and Writing Language, then press OK.
- Choose your preferred language from the list.
- Press OK again to save your selection.
This phone is designed to be easy to use and reliable. They don’t use a smartphone operating system like iOS or Android; instead, they run on a simple software platform made specifically for calling, texting, and basic functions.
The SAR (Specific Absorption Rate) information for the Big Blue Senior Phone is as follows:
Head SAR:
EGSM 900: 0.46 W/kg
DCS 1800: 0.27 W/kg
WCDMA Band 1: 0.55 W/kg
WCDMA Band 8: 0.13 W/kg
LTE Band 7: 0.13 W/kg
Body SAR:
EGSM 900: 1.43 W/kg
DCS 1800: 0.79 W/kg
WCDMA Band 1: 1.45 W/kg
WCDMA Band 8: 0.88 W/kg
LTE Band 7: 0.39 W/kg
All of these measurements are below the internationally accepted limit of 2.0 W/kg for a phone’s SAR level, which is designed to ensure safety.
If you are particularly sensitive to EMF, you might want to minimise your exposure by using speakerphone mode or a wired headset and keeping the phone away from your body when not in use. We hope this information is helpful.
The Simply Big phone is powered using a standard 240v power adapter.
The phone has 64MB RAM and 128MB internal storage (ROM), which is sufficient for its intended use of calls, texts, contacts, and basic functions.
It can store approximately:
Up to 1,000 contacts
Around 200 text messages (the phone will notify you when the message memory is full)
Up to 100 call log entries (older entries are automatically replaced by new ones)
A few hundred photos, depending on photo quality
If you need additional storage for photos, music, or other files, the phone also supports a microSD memory card to expand its storage capacity.
The phone has a memory card slot and supports TF micro SD card extension up to 64GB.
Unfortunately, the phone does not have WiFi calling and requires a SIM card to be able to make calls/send messages.
This phone is designed for simplicity and long battery life, so it doesn’t have GPS tracking that would require an internet connection. It’s ideal for users who mainly want to make calls and send texts without needing frequent charging or extra features.
The phone is currently only available in blue. We chose this colour because it is bright and easy to spot, making the phone easier to find in a handbag, pocket, or around the home.
The phone fits a nano (smallest) SIM card, and it's unlocked to all networks, so you can use any SIM card of your choice.
The phone is 4G VoLTE capable, hence it works even now that 3G has been phased out.
It can access 4G:FDD:B1/B3/B5/B7/B8/B20/B28B TDD:B40.
Our mobile phone is open to all networks, so you can use any network provider of your choice.
Our phone is 4G VoLTE compatible.
This phone is unlocked, which means it is not tied to any particular network provider and can be used overseas with compatible SIM cards.
The phone works on 4G networks and supports the following frequency bands:
FDD-LTE: B1 / B3 / B5 / B7 / B8 / B20 / B28BTDD-LTE: B40
Before using the phone overseas, we recommend checking whether mobile networks in the country you’ll be using it in support these same 4G frequency bands. If they do, the phone should work normally with a local SIM card.
If reception is generally poor in your area, the phone's performance may be affected.We offer a 100% money-back guarantee. Should you find it unsuitable, you can return the phone for a refund within 60 days.
Our phones are not blue-ticked. Since the blue tick is a trademark of Telstra, they only provide blue ticks for their own phones.
Here's how you can turn the Airplane Mode off.
- Press the Menu button (button with wriggly lines)
- Use the arrow keys then select Settings and Select Call Settings
- Select Others, then Flight Mode, and make sure it is turned off.
You can transfer your contacts by saving them to your SIM card. Once the SIM card is inserted into your new phone, your saved contacts will be available there as well.
If you need assistance transferring contacts from your iPhone to your SIM card, please refer to this helpful guide: iPhone to SIM.
If you're transferring contacts from an Android phone, you can follow the instructions here: Android to SIM.
You can add up to 1000 phone contacts on the phone.
Follow these steps to add a new contact:
- Press Contacts.
- Select Options, then New. Choose to save the contact to the Phone or SIM.
- You can choose the pictures of the contact. Navigate down to the name and use the OK button to edit. Add the name, then press OK.
- Repeat for the phone number and save the contact.
To call a saved contact, follow these steps:
- Press Contacts, then select the contact you wish to call.
- Press Options, then press Call or the green button.
The phone can store 1000 phone contacts.
You can back up contacts from your phone to the SIM card.
Please follow these steps:
- Press Contacts.
- Use the arrow keys to select Import/Export and press OK.
- Select Copy.
- Choose Copy from and press OK. Select Phone and press the wriggly button for OK, then press Back.
- Select Copy to and press OK. Select SIM and press the wriggly button for OK, then press Back.
- Once this is set, press Copy, then go to Options and select Mark All. Afterward, press Options again and select OK.
It is recommended to save numbers on the Simply Big phone using the international format, like for Australia: +61 (drop the leading 0)
Example: +61 412 345 678
Saving numbers this way ensures calls and SMS work reliably, prevents dialing errors, and allows contacts to work correctly when roaming or switching networks.
The battery can last up to 10 days on standby.
The phone comes with a micro USB type B charging cable as well as a dock for easy charging.
When charging using the dock, the indicator on the dock will display red. Once fully charged, it will turn green. If the phone is not placed properly on the dock, the indicator may still show green. Reposition the phone until it is well placed and displaying red.
The phone comes with a removable 1700mAh li-ion battery.
The phone comes with a Micro USB Type-B charging cable.Please note that the charger plugs in one way only, so if it does not fit immediately, simply turn the connector around and try again gently.
At the moment, the case needs to be removed before placing the phone in the charging dock.
The extra thickness of the case stops the phone from sitting correctly in the dock, which prevents it from charging.We completely understand that this isn't ideal, especially as the charging dock is designed to make charging as easy as possible.
We're currently looking at ways to improve this in the future, so you won't need to remove the case each time you want to charge the phone.
For now, the case will need to be taken off when using the charging dock, and unfortunately, we don't currently have a dock-compatible case available.
The phone has a speaker feature allowing you to go hands-free during a call. Make sure to press the hands-free option ( the line button above the hang-up button).
Pressing the green button will show the missed calls, dialed numbers, received calls, rejected calls and all call logs.
To call a saved contact, follow these steps:
- Press Contacts, then select the contact you wish to call.
- . Press Options, then press Call or the green button.
To call an unsaved contact, simply dial the number you wish to call, and press the green button.
You can adjust the volume using the Call Volume + / Volume – buttons on the left side of the phone. Simply press + to increase the volume or – to decrease it.
You can also adjust the call volume through Settings by following the steps below:
- Press the Menu button (button with wriggly lines), use the arrow keys, then select Settings.
- Select Profiles, then select the one that you have on, then press Options and Customise.
- Select Adjust Volume. You can change the volume for Caller ringtone, Message ringtone, Alarm and calendar ringtone, Call Volume, and Power Ringtone.
- Select which volume you wish to adjust. Use the up arrow to increase the volume or the down arrow to decrease it, with 9 being the loudest and 1 being the lowest.
You can assign a total of 8 contacts to buttons between 2 to 9.
Please follow the steps below to set up the speed dial feature.
- Press the Menu button (button with wriggly lines), use the arrow keys, select Speed Dial, then press OK.
- Select the button number you wish to program.
- Press Edit, then add the phone number, then press OK to save.
You can also refer to this demonstration video: Set up speed-dial.
Follow the steps below to edit a saved contact for speed dial.
- Press the Menu button (button with wriggly lines) using the arrow keys, select Speed Dial, then press OK.
- Select the button number you wish to program.
- Press Options, then Edit, delete the existing number, add the new one, then press OK to save.
The phone does not provide the location of the person when the SOS button is pressed, as it does not have a GPS tracking feature.
Blacklist allows you to add a list of phone numbers that can not send a message or call.
The whitelist feature allows you to specify which phone numbers are permitted to call or send messages to you. Only the numbers you add to the whitelist will be able to contact you.
To add a number to the blacklist:
- Press Contacts, then Options. Select Blacklist and press OK.
- Select Blacklist List, then Options, and select New.
- Turn on the blacklist by selecting Switch On Blacklist, then press OK to save.
- Enter the Name and Number, then press Save.
Here's how to turn the blacklist on or off:
- Press Contacts, then press Options, press Blacklist, then OK.
- Select Blacklist Setting, then OK
- Press OK on Audio Call Interception and/or Message Interception to enable or disable them. A tick will appear when the option is turned on.
For example, A tick (✓) next to Message Interception, numbers in the Blacklist List will not be able to send you messages.
To add a number to the whitelist:
- Press Contacts, then press Options, select Whitelist, and press OK.
- Select Whitelist List, then Options, and select New.
- Turn the whitelist on by selecting Switch On Whitelist, then press OK to save.
- Enter the Name and Number, then press Save.
To turn the whitelist on or off:
- Press Menu, using the arrow keys, select Contacts.
- Select Options > Whitelist > OK.
- Choose Whitelist Setting.
- Press OK on White Audio Call and/or White Message.
A tick (✓) means the option is enabled.If the White Message is ticked, only numbers on your whitelist can send you messages.
How to remove a number from the blacklist:
- Press Contacts, then Options. Select Blacklist and press OK.
- Select the number you wish to delete, then press Options, then Delete, then press OK, and press OK again to delete.
This phone has predictive texting, making it easy to send an SMS. As you press the keys, the phone guesses words for you to choose from.
To turn on the predictive text function when typing a message, follow these steps:
- Press Menu, then using the arrow key, select Message, then Write Message, and press OK.
- Press the down arrow to move the cursor to the message area.
- Press the # button to change the text format to En, and press OK
To turn off the predictive text function when typing a message, follow the steps below:
- Press Menu, then using the arrow key, select Message, then Write Message, and press OK.
- Press the down arrow to move the cursor to the message area.
- Press the # button to change the text format to Abc, and press OK
Please follow the steps below to send an SMS/text message.
- Press Menu.
- Using the arrow keys, select Message, then Write Message, and press OK.
- In the number field, press OK to view your contacts.
- Use the arrow keys to scroll through your contacts. Press OK to select the contact name.
- After selecting the contact, press OK.
- Press the down arrow to move to the message field, then type your message.
- Press Options, then select Send.
To read a text, follow these steps:
- Press Menu
- Use the arrow buttons and select Messages
- Select Inbox, select the message you want to read, and press OK
- To see the entire message, press the down.
Please follow these steps to forward an SMS/text message:
- Press the Menu button (button with wriggly lines), use the arrow keys, and select Messages.
- Select the Inbox and choose the message you want to forward.
- Press Options, then select Forward.
- Enter the number or press OK to search through your contacts.
- Press Options, then select Send.
Please follow the steps below to delete an SMS/text message:
- Press Menu
- Use the right keys and select Message, then Inbox.
- You should be able to see your messages there. Highlight the one that you wish to delete, then press Options and delete.
Please follow the steps below to send a group SMS/text message using the Simply Big Phone.
- Press Menu.
- Using the arrow keys, select Message, then Write Message, and press OK.
- In the number field, press OK to view your contacts.
- Use the arrow keys to scroll through your contacts. Press OK to check the names of the people you want to send the message to. Repeat until all desired contacts are selected.
- After selecting the contacts, press Options, then press OK.
- Press the down arrow to move to the message field, then type your message.
- Press Options, then select Send.
To start an SMS/text message with a capital letter:
- Press Menu, then using the arrow key, select Message, then Write Message, and press OK.
- Press the down arrow to move the cursor to the message area.
- Press the # button to change the text format to Abc for a capital first letter.
Note: You may need to change this setting each time you type a new message.
Please follow the steps below to check message memory:
- Press Menu and use the right arrow keys to select Message, then Options.
- Select Message Capacity and press OK to see how many messages are saved on your SIM and phone.
Please follow the steps below to turn off the voice assistant that says the number as you press it.
- Press the Menu button (button with wriggly lines), use the arrow keys, then select Settings.
- Select Profiles, then choose Normal.
- Press Options and select Customize.
- Select Other Alert Ringtones, then choose Dial Tone.
- From there, you can turn it off.
The phone offers 11 caller ringtones and 2 message ringtones you can choose from. To select from the available ringtones, please follow the steps below:
- Press the Menu button (button with wriggly lines), use the arrow keys, then select Settings.
- Select Profiles, then select the one that you have on, then press Options and Customise.
- Select Ringtones. You can change the caller and message ringtone.
- Select the name you wish to change, then press OK. Select Fixed Ringtones and press OK.
- You can now listen to and select the ringtone that you prefer, then press OK. Press Done to save your changes.
The phone's vibration setting is available in Normal, Indoor, or Outdoor settings.
To set it up, follow these steps:
- Press Menu, then select Settings, and choose Profiles.
- Choose/activate Normal, Indoor, or Outdoor settings.
- Press Options, then select Customize.
- Choose Ring Type.
- Select Call Alert/Message Alert, then pick one of the following options:
- a. Ringtone only
- b. Vibrate only
- c. Silent
- d. Vibrate then ring
- e. Ring and Vibrate
To record your own audio and then use it as a ringtone, please follow the steps:
Save your own audio:
- Press Menu, then using the arrow keys, Select Applications, and Select Recorder
- Press OK to start recording. Record your audio, then press Stop when finished.
- The recording should save automatically. You can play back the recording by pressing OK again.
Select that audio as your ringtone:
- Press Menu, then using the arrow keys, select Settings.
- Select Profiles, then choose Normal. Ensure it is checked
- Press Options, then select Customize.
- Select Ringtones, then choose Caller Ringtone/Message Ringtone, access More Ringtone, and select from your saved audio and save.
Please follow the steps below to check and adjust the volume via Settings:
- Press the Menu button (button with wriggly lines), use the arrow keys, then select Settings.
- Select Profiles, then select the one that you have on, then press Options and Customise.
- Select Adjust Volume. You can change the volume for Caller ringtone, Message ringtone, Alarm and calendar ringtone, Call Volume, and Power Ringtone.
- Select which volume you wish to adjust. Use the up arrow to increase the volume or the down arrow to decrease it, with 9 being the loudest and 1 being the lowest.
The ring duration is set by your service provider, not the phone. It can usually be extended to 30 seconds; you can contact your phone service provider to request this change.If we are your service provider, then we have already set the duration to a maximum of 30 seconds by default.
Please follow the steps below to restore the ringing function:
- Press the Menu button (button with wriggly lines), use the arrow keys, then select Settings.
- Select Profiles, then choose Normal. Ensure it is checked.
- Press Options, then select Customize.
- Select Ring Type, then choose Call Alert, and make sure Ringtone is checked.
Note: this is for V4 or below only
The blue light at the top left usually means that the phone’s memory might be full, or there are unread messages or missed calls. Please check for any unread messages or missed calls.
1. Press Menu. Use the arrow buttons and select Messages
2. Select the Inbox and open any unread message.
If everything looks fine there, you might need to delete some old photos to free up space. Please follow the below steps:
- Press Menu
- Use the arrow keys and select Application
- Select My Files, then Photos
Please follow the steps below to put the phone in Do Not Disturb mode.
- Press the Menu button (the button with wriggly lines), use the arrow keys, then select Settings.
- Select Profiles, then select Meeting, and press Done to save changes.
Please follow the steps below to turn off the key tones (the sound you hear when pressing the keypad):
1. Press the Menu button. Use the arrow keys, then select Settings.
2. Select Profiles, then select the one with a tick on it (Normal, Silent, Vibrate Only etc).
3. Press Options and select Customize.
4. Select Other Alert Rings, then select Key tone.5. Select Silent and press Ok to save, then press Done.
You can control how long the screen stays on before it turns off automatically by following these steps:
1. Press the Menu button (button with wriggly lines), use the arrow keys, then select Settings, then choose Display.
2. Use the arrow keys to select Backlight.
3. Choose from the following options and press OK to save:
a. Always on
b. 30 seconds
c. 20 seconds
d. 15 seconds
e. 10 seconds
f. 5 seconds
To set up a photo as wallpaper, please follow these:
- Press the Menu button (the button with wriggly lines), use the arrow keys, then select Settings.
- Select Display, then choose Wallpaper Settings.
- Select More Pictures, then choose the photo you want to use as the wallpaper and press OK to save.
Please follow these steps to use your own photo as the wallpaper:
- Press Menu, then select Settings.
- Select Display, then choose Wallpaper Settings.
- Select More Pictures, then choose the photo you want to use as the wallpaper and press OK to save.
You can send and receive photos via text/MMS.
Take a photo using these steps:
- Press Menu, then using the arrow keys, select Multimedia.
- Select Camera and press OK. Press Capture, then save your photos.
Shortcut key: From the Home screen, press the Up arrow to open the camera. Press OK to take a photo, then press Save.
To view the photos and videos you’ve taken, follow these steps:
1. Press the Menu button (the button with wavy lines)
2. Use the arrow keys, then select Applications.
3. Select My Files, then select Photos, and you should see all your pictures there.
You can take and store videos by following these steps:
- Press the Menu button (the button with wavy lines), use the arrow keys, then select Multimedia.
- Select Camera and press OK.
- Press Capture to take a photo, then save it.
The phone can take coloured pictures and videos.
The phone features a 0.3MP rear camera that can take and receive colour photos and videos that appear clear and vibrant on the phone’s screen.
To turn this off, please follow these steps:
- Press Menu, then using the arrow keys, select Multimedia and press OK.
- Select FM Radio and press OK.
- Press the EXIT button.
The alarm on the mobile phone will work whether you are at home or away from home. It does not require an internet connection or mobile signal to sound.
To turn off the alarm on your Simply Big phone, follow these steps:
- Press Menu, using the arrow keys, select Applications, then Clock, then Alarm.
- If an alarm is active, you'll see a checkmark next to it and an option to turn it off.
- Use the arrow buttons to select the alarm you want to turn off.4. Press the "wriggly" button (typically the Options or OK button) to turn the alarm off.
The torch has 2 switches below:
The slide button on the left-hand side of the phone. Slide it up to turn on the torch, then slide it down to turn it off.
The keypad 0. Long-press the "0" on your keypad for about 10 seconds until the torch comes on or off.
If you turned it on using the slide button, you have to turn it off from there as well. The same goes for the keypad "0". Please note that this last part only applies to v4 and below.
To pair your hearing aids with the B1000 phone, make sure Bluetooth is turned on for your hearing aids first. Then, on the phone, please follow the steps below:
1. Press Menu, using the arrow keys, select Application, then Bluetooth.
2. Turn on Bluetooth and Bluetooth visibility.
3. When your hearing aids appear on the screen, select them to pair.
Please try the following steps to help determine whether the issue is with the charging dock or the phone itself:
1. Charge Using the Charging Dock
Connect the charging dock to a power source. The indicator light on the dock should be green, confirming it is receiving power.Place the phone into the dock, making sure it is seated correctly. The dock's light should change to red, indicating the phone is charging. This will turn green again, when it's fully charged.
2. Charge Using the Cable.
If the dock's light does not come on, or it does not turn red when the phone is placed in the dock, please try charging the phone directly with the charging cable charging cable, bypassing the dock.When charging via the cable, the phone's charging indicator should light up red.
3. Turn the Phone On
After the phone has been charging for at least 2 hours, disconnect it from the charger.Press and hold the red hang-up (power) button for at least 5 seconds to see if the phone powers on.
Please let me know if the phone turns on after trying these steps. If it doesn't, let us know which of the indicator lights aren't working as expected (for example, if the dock light doesn't turn green or red, or if the phone's charging light doesn't come on when using the cable.
Please try to charge the phone using both so we can determine which is faulty.
1. Dock
When you place the phone into the dock, the light should change from green to red, indicating that it is charging. Could you please confirm whether this happens on your end?
2. Cable
If the light does not change, or if you do not have the dock, please try charging the phone directly using the charging cable. After charging for a while, disconnect the cable and press and hold the red hang-up button for at least 5 seconds to see if the phone powers on.Please let me know how you go.
If your phone is restarting on its own, freezing, or becoming unresponsive, a factory reset may help resolve the issue.
Please note that performing a factory reset may erase any contacts that are saved directly on the phone (it will not affect contacts stored on the SIM card). If you'd like to keep them, please back them up first by following our Backup Contacts guide.
Factory Reset:
Press the Menu button (the button with the wavy lines).
Use the arrow keys to select Settings.
Select Phone Settings.
Choose Restore Factory Settings.
Enter the password 0000 and press OK.
Once the reset is complete, please test the phone again to see if the issue has been resolved.
If the phone is still restarting, freezing, or not responding after the factory reset, it's likely that there's a hardware fault, and we'll be happy to arrange a replacement under warranty.
If you can't hear the other person during a call, please try the following:
1. Turn up the call volume
During a call, press the Volume Up button on the left side of the phone until it reaches 9, which is the highest volume setting.
You can also check the volume in the phone's settings:
Press the Menu button (the button with the wavy lines).Go to Settings.Select Profiles, then choose the profile you're currently using.
Press Options > Customise.Select Adjust Volume > Call Volume.
Use the Up arrow to increase the volume to 9 (the loudest setting).
2. Test the loudspeaker
While you're on a call, press the button above the red hang-up button to turn on Loudspeaker mode.
If you can hear the other person through the loudspeaker but not through the normal earpiece, it usually means the earpiece speaker is faulty. In that case, we'll be happy to arrange a replacement under warranty.
If your phone shows “Emergency Calls Only” or has no signal, please try the following steps:
1. Reinsert the SIM card to refresh the network connection.-
Turn off the phone and remove the SIM card. Reinsert it correctly (metal contacts facing down, cut corner on lower left) and restart the phone.
2. To perform a factory reset:
Please note that performing a factory reset may erase any contacts that are saved directly on the phone (it will not affect contacts stored on the SIM card). If you'd like to keep them, please back them up by following our Backup Contacts guide first.
Factory Reset:
Press the Menu button (the button with the wavy lines).
Use the arrow keys to select Settings.
Select Phone Settings.
Choose Restore Factory Settings.
Enter the password 0000 and press OK.
3. Check if the SIM card works on another phone.-
Test the SIM in another phone.
• If it works on another phone, the issue may be with the phone.
• If it does not work, the SIM may be inactive or faulty—contact your mobile provider to replace it.
If you can only type numbers when sending a message, it may be because the text input is set to numbers only.
To change the text input mode, please follow the steps below:
- Press Menu, then using the arrow key, select Message, then Write Message, and press OK.
- Press the down arrow to move the cursor to the message area.
- Press the # button to change the text format to Abc, and press OK.
If you can make calls and send SMS, but some messages are still going to your old iPhone, it may be because your number is still linked to iMessage.
1. Turn off iMessage on the old iPhone— Connect the old iPhone to Wi-Fi.— Go to Settings → Messages and turn off iMessage.
2. Turn off FaceTime on the old iPhone— Go to Settings → FaceTime and turn FaceTime off.
3. Restart the new phone— Press and hold the red power button for about 8 seconds.
After these steps, messages should start arriving on the new phone.
If you can make calls and send SMS but cannot receive new SMS messages, it may be because the phone’s memory is full. Try to free up space by deleting messages and/or images.
Delete messages:
Press the Menu button (button with wriggly lines), use the arrow keys then Select Message, and press OK.
Select Inbox, then select the Messages you wish to delete, then press Options and Delete.
Delete images:
Press the Menu button (button with wriggly lines), use the arrow keys then Select Application, and press OK.
Select My Files, then select the Photo. Select the photo you wish to delete, then press Options and Delete, and OK.
After freeing up space, new messages should come through. Let me know how it goes.
The issue you're experiencing can sometimes be caused by the phone's software or network settings becoming stuck. This can happen occasionally on button phones, especially after network updates or SIM card changes. A factory reset refreshes the phone's settings and often restores normal operation.
1. Refresh the SIM card
Turn the phone off, remove the SIM card for a few seconds, then reinsert it and turn the phone back on. This refreshes the phone's connection to the mobile network and can often resolve network-related issues.
2. Restore the phone to factory settings
Please note that a factory reset may delete any contacts saved directly on the phone (it will not affect contacts stored on the SIM card). If you'd like to keep them, please back them up first by following our Backup Contacts guide.
Factory Reset
Press the Menu button (the button with the wavy lines).
Go to Settings.
Select Phone Settings. Choose Restore Factory Settings.
Enter the password 0000 and press OK.
Once the reset is complete, please test the phone.
3. Cancel all call diverts - if resetting to factory settings does not work.
Press the Menu button.
Go to Settings.
Select Call Settings.
Choose Call Divert.
Select Cancel All Diverts and press OK. If it doesn't cancel the first time, please try again until it is successful.
If the phone is left charging overnight or for some hours but still won’t turn on, please check below:
1. Dock
When you place the phone into the dock, the light should change from green to red, indicating that it is charging. Could you please confirm whether this happens on your end?
2. Cable
If the light does not change, or if you do not have the dock, please try charging the phone directly using the charging cable. After charging for a while, disconnect the cable and press and hold the red hang-up button for at least 5 seconds to see if the phone powers on.
If the phone turns off randomly, it may be caused by one of the following:
1. Auto power-on/off settings are enabled
a. Press the Menu button (button with wriggly lines), use the arrow keys to select Settings, then Phone Settings.
b. Select Auto Power On/Off and make sure no options are checked.
2. Battery issues
If the phone only stays on while plugged in or the battery drains quickly, the battery may need replacement.3. Software glitches
Please note that the steps below may delete your contacts if they are saved directly on the phone. You can back them up by following this guide: Backup contacts.
Factory Reset:
a. Press the Menu button (button with wriggly lines), use the arrow keys then select Settings.
b. Select Phone settings.
c. Choose Restore factory Settings.
d. Enter the password 0000 and press OK. Please try the phone.
After these steps, test the phone to see if it stays on normally.
If you are unable to send SMS, it may be caused by one of the following:
- Mobile service inactive or insufficient credit. Make sure your mobile service is active, you have enough prepaid credit, and the phone shows a good network signal.
2. Incorrect Message Centre (SMSC) number
a. Go to Menu, then Message.
b. Press Options, then Settings, then Message Centre, and make sure the correct number is set for your provider:
• Telstra: +61418706700
• Optus: +61411990001
• Vodafone: +61415011501
• Amaysim (Optus network): +61411990001
• ALDI Mobile (Telstra network): +61418706700
• Boost Mobile (Telstra network): +61418706700
• Belong (Telstra network): +614187067003.
SIM card issue
a. Remove the SIM card, reinsert it, and try sending an SMS again.
b. Test the SIM in another phone.
• If it works in another phone, the problem may be with your phone.
• If it still doesn’t work, the SIM may be faulty—contact your network provider.
If you need to reset your phone to factory settings, you can back up your contacts first so they are not lost.
Step 1: Back up contacts to SIM
a. Press Contacts, use the arrow keys to select Import/Export, and press OK.
b. Select Copy.
Choose Copy from → Phone → press OK, then press Back.
Select Copy to → SIM → press OK, then press Back.
c. Press Copy, go to Options, select Mark All, then press Options again and select OK.
Step 2: Restore factory settings
a. Press the Menu button (button with wriggly lines), use the arrow keys then select Settings
b. Select Phone Settings, then select Restore Factory Settings.
c. Enter the password 0000 and press OK.
After this, your phone will be reset to its original settings, and your contacts will be saved on the SIM.
Please try testing the phone’s microphone by following the steps below:
1. Press Menu, then using the arrow keys, Select Applications, and Select Recorder
2. Press OK to start recording. Speak like you are talking to someone to capture and record your audio, then press Stop when finished.
3. The recording should save automatically. You can play back the recording by pressing OK again.
If you cannot hear your recorded voice clearly during playback, that means the microphone is faulty, and the phone needs to be replaced.
Unfortunately, we do not offer repairs, and the warranty policy does not cover accidental damage. However, I have researched some tips that may help.
The water exposure may have caused moisture to enter the phone, even if it was only left in the rain for a short time. Please try these tips:
1. Remove the battery, SIM card, and any memory card from the phone.
2. Leave the phone and battery in a warm, dry place for at least 24–48 hours. Do not use a hair dryer or other direct heat source, as this may damage the device.
3. Once completely dry, reinsert the battery and try powering the phone on again.Examples of a good dry place for drying the phone include:
A table or shelf inside an air-conditioned room.
A bedroom or living room with good airflow.Near (but not directly on) a fan.
In a cupboard or cabinet that stays dry and warm.
On top of a clean, dry towel in a well-ventilated room.
Avoid:
Direct sunlight for long periods.
Hair dryers, ovens, microwaves, or heaters.Bathrooms, kitchens, or other humid areas.
Some people also place the phone in a sealed container with silica gel packets (the moisture-absorbing packets often found in shoe boxes or electronics packaging) for 24–48 hours. This is generally more effective than using rice.
If you’re able to call other numbers and the issue only happens with a few specific numbers, it may be related to how those numbers are saved in your contacts.
For Australian numbers, you can also try saving them with +61 instead of the leading 0.
For example:
Mobile: 0412 345 678 → +61 412 345 678
Landline: 02 1234 5678 → +61 2 1234 5678
QLD Landline: 07 3456 7890 → +61 7 3456 7890
You can make unlimited standard national calls to fixed and mobile numbers, including unlimited standard SMS and MMS, voicemail retrieval, and calls to 1800 and 13/1300 numbers for this $29 Telstra Unlimited Calls and SMS plan.
You can view more information of the plan here: Critical Information Summary.
It will be on top of your plan, however, you can add Unlimited Calls to international numbers in for only $19/month. The following countries are included:
- China- Hong Kong- Malaysia- Singapore- UK- Germany- India- NZ- South Korea- Vietnam- Greece- Ireland- Indonesia- Thailand- USA
Our mobile phones don't generally use the internet as there is no browser and/or apps on it. However, it does come with 5GB of data. Customers receive notifications at 50%, 80%, and 100% of their data usage.
If you exceed this then you’ll be charged for $11 per top up of 2GB and you’ll be notified once it has been enabled. You can top up for a maximum of 5 times within a billing cycle. Once that’s been exhausted, it will be restricted until the next billing cycle. This prevents any unexpected bill shock from occurring, by receiving notifications and limiting any excess charges.
You need to enter the sim ICCID number, a 13 digit number located at the back on the sim, your name, physical address and payment information for direct debit purposes.
You also have to choose from either getting a new mobile number or porting an existing mobile number. Should you port your number, please enter the number you're porting across, current account number for postpaid service only, existing carrier and your date of birth.
If you order a mobile phone plan, you will receive a welcome letter and SIM card with your order.
Please go to https://simplybig.com.au/pages/activation-request and complete the activation request form. This will take a few hours as we need to pass on the information to Telstra. We'll send you an email once the sim card has been activated.
There's an option for you to block international calls and international roaming during sim activation. In case you realize it late, please reach out to us via email on contact@simplybig.com.au and we’ll be happy to process that for you.
We will send you a new sim card and welcome letter. You have the option to select a new mobile number or port your existing number during the sim activation process.
Yes, you can! We'll send you a blank sim card that you need to activate. Simply select porting your existing number across. You need to enter your mobile number, current account number for postpaid service only, existing carrier and your date of birth and we'll process it for you
Unfortunately no, whilst our mobile phone plans operate on the Telstra Wholesale Network, the billing is managed by Simply Big and not Telstra.
There's an option for you to block international calls and international roaming during sim activation. In case you realize it late, please reach out to us via email on contact@simplybig.com.au and we’ll be happy to process that for you.
It will directly debited from your nominated account. Upon doing sim activation, you will be prompted to key in your direct debit details. You will still receive your monthly bill but it will be directly debited from your account on the due date on your invoice.
Yes, absolutely! Upon filling out the sim activation form, you can nominate the account where you want the payment to be directly debited from.
We send out bills every month so you have a record of your usage and how much was charged. Rest assured that the amount will be directly debited on the due date showing on your bill.
Yes, you can but you still need to set-up for direct debit. You can pay through BPAY before the due date using the biller code and reference account number on your invoice. That way, the amount will no longer be directly debited from your account on the due date.
Here's a secure form to update your direct debit details: https://simplybig.com.au/pages/update-direct-debit-details.
You can cancel anytime. Just send us an email to cancel your service and we will cancel it within 1 business day. If you wish to keep the same number, it is recommended that you have already ported your phone number to another provider if still required as canceling your account will deactivate your mobile number.
Yes, absolutely. You can keep the plan and take advantage of the unlimited calls and SMS even after you return the phone. Please keep in mind that you will regularly be billed for it should you keep the plan active.
Accessible Telecoms provides a free service to find independent and up-to-date information on telecommunication products and services that are suitable for seniors and people with disabilities.
Using an Advocate
If you would like someone else to communicate with us on your behalf, you can appoint an Advocate. An Advocate can speak to us about your account and services — for example, they can ask questions or help you understand your options.
However, an Advocate has no authority to act on your behalf or to access your personal information and is not authorised to make changes to your account or services. Unless you are also present to agree or they are also formally appointed as your Authorised Representative.
We’ve made it easy to nominate an Advocate - simply contact us via phone or email to request our Advocate form. Once completed, we’ll record their details so they can help communicate with us when needed.
You can see and download the manual here: Heat Pack.
The heat pack can be powered in either of the following two ways:
- AC PowerUse the long cable provided. Plug one end into the Type-C port on the heat pack, and the other end into a wall socket using the AC adapter.
- Power BankUse the short cable and the included power bank. Plug one end of the cable into the Type-C port on the heat pack, and the other end into the power bank. Then, press the power button on the side of the power bank and place it into the heat pack’s pocket. Make sure that the power bank is charged.
Once the heat pack powers on, the four buttons on it will flash in order—red, blue, green—and then turn off. This means it’s ready to use.
Note: While the power bank is charging, the four blue lights will flash. Once fully charged, the lights will stay solid blue.
We advise in terms of length rather than weight for the size it will fit up to. It is adjustable to 120cm long.
It is 18 cm wide at the front and back and 12 cm wide at the sides.
Yes, it can be used for the knee; however, it's designed for the back, so the sizing is tailored for that.
Yes, the heat pack has safety features and has been certified for safety through EMC, RCM, and other standards.
You can place your order here: https://simplybig.com.au/products/portable-electric-heat-pack-lower-back-abdomen-extender.
Please download the manual here: Dispenser.
No, it does not have a water filter.
The water tank is made of plasti and it can be removed for cleaning.
The water tank has a capacity of 3 liters.
Unlike most kettles, it only heats the amount of water needed for your cup. As the water is dispensed the pipes instantly heat the water. This prevents energy waste from heating excess water.
It has a 3-liter capacity.
No, it is only available in black.
Yes, the water tank is removable for easy cleaning.
It’s recommended to replace the tank with fresh water after 48 hours and clean the tank regularly with dishwashing liquid.
Water volume has to be selected as small (200ml), medium (300ml) or large (500ml) but you can press the dispense button again to stop it early.
Yes, it can be pre-programmed. It has the last setting you used saved for the next time you use it. So you just set it once and then you don't need to set it every time.
The temperature can be adjusted using presets, such as 85°C, which you can toggle through. Alternatively, you can hold the temperature button to adjust it in 1°C increments.
It measures 26 × 14.4 × 29.5 cm.