Critical Information Summary
CRITICAL INFORMATION SUMMARY
UNLIMITED CALLS & SMS 29
INFORMATION ABOUT THE SERVICE
Here’s a quick summary of all the important bits about your 4G Mobile service. It covers things like the length of your contract and how much you need to pay each month.
This is a post-paid mobile phone service, which gives you access to our network, a mobile phone number, and let you make and receive calls, send and receive messages, and have access to mobile data.
The minimum term is 1 month.
The Telstra wholesale network has a 4G coverage footprint of 97.9% and a combined 4G and 3G coverage footprint of more than 98.8% of the Australian population covering 1.62 million square kilometres.
Check mobile coverage at https://mobilemaps.net.au/maps/api/embed/4G/
INFORMATION ABOUT PRICING
All pricing contained herein is GST inclusive.
Excess Usage charges apply if you make calls or send SMS/MMS to any non-included numbers. Further charges will also apply when roaming overseas.
Opt-in to Zero Bill Shock to block any calls, SMS, MMS and data usage that would incur excess usage charges to your bill.
Minimum cost over term $29
*See ‘Calls’ section below for inclusions and exclusions in unlimited Calls & SMS.
WHAT’S INCLUDED AND EXCLUDED?
Calls - You can make unlimited standard national calls to fixed and mobile numbers, including unlimited standard SMS and MMS, voicemail retrieval, and calls to 1800 and 13/1300 numbers.
You cannot use this unlimited included value to make calls and send SMS/MMS to international numbers, directory services, satellite numbers, video MMS, or when roaming overseas. These will incur excess usage charges on your monthly bill. Calls and SMS/MMS to premium numbers (e.g. 19x/189x/VPN numbers), Sensis calls, or other content charges (including third party charges) are barred. Included data cannot be used while roaming overseas. Any unused data at the end of each monthly period is forfeited.
USING YOUR SERVICE OVERSEAS
Your monthly included call and data values do not include usage while you’re overseas, so you’ll be charged separately for this usage.
Roaming Day Packs are available to be used overseas in some destinations. Roaming is not available in all the countries. Please refer to the International Roaming Sheet for further information.
USAGE & PROMOTIONAL DISCOUNTS
Pricing on this Critical Information Summary does not take into account any promotional discounts or custom pricing.
The service must not be used to generate mobile terminating access or SMS messaging terminating access payments (for example, by using SIM boxing), to transmit, refile or aggregate domestic or international traffic on the network, as a call collection service and/or for the call redirection to call centres, call sinks or mass termination services, or with devices that switch or reroute calls to or from the network to any
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle.
WE’RE HERE TO HELP
If you have any questions, please contact us via 1800 531 774 or email@example.com or you can visit our website for additional information.
If you have any concerns or complaints, you can access our complaint resolution process via 1800 531 774 or firstname.lastname@example.org.
You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at www.tio.com.au.