Direct Debit Terms & Conditions

Before making a direct debit request we recommend you:„ check with your financial institution that the account you want to nominate can support direct debits and whether any additional charges apply.  confirm that the account details that you have provided are correct. „  ensure that you have sufficient cleared funds in your account to cover payment when due. Your financial institution may charge a fee if payment cannot be met. „  You must tell us in writing if you close or change the account that you have previously nominated.  You may cancel your direct debit request by calling us. You will be given a pro rata refund for unused portion you paid in advance. You can cancel at any time. In the case of a refund being required, our policy is only refunding payments back to the original account.  We will require up to 5 business days to process a change to your direct debit request.  It is your responsibility to arrange a suitable alternative payment method if the direct debit arrangements are cancelled, either by you or the nominated financial institution.  You should check your account statement from your financial institution to verify that the amounts debited from your account are correct.  If you believe that a debit has not been correctly processed you should immediately contact us.  You agree to indemnify us against all losses, costs, damages and liability that we incur arising from you breaching these terms and conditions or providing us an invalid or non-binding direct debit request. This indemnity is a continuing obligation, separate and independent from your other obligations and survives termination of this agreement. This indemnity does not apply as a result of our fraud, negligence or breach of trust.  Have you had an opportunity to read our critical information summary which has our terms and conditions? If no, it is available on our website - would you like to take a few minutes to read it? You will be charged $29 + any additional charges each month